Last updated: 31 October 2026
1. Where we ship from
All goods are packed and dispatched from Shenzhen, Guangdong, China. We ship worldwide, except to destinations where export controls or carrier restrictions prevent delivery.
2. Processing and lead times
- Items in stock: dispatched within 2–3 business days after payment is confirmed.
- Production or customised orders: lead time is stated on your quote, typically 10–20 business days depending on quantity and customisation.
- Peak periods: Chinese New Year and major trade shows may add several days.
3. Shipping methods and transit times
- Express courier (DHL, FedEx, UPS or equivalent): typically 3–7 business days after dispatch, depending on destination.
- Economy or postal networks: typically 10–20 business days after dispatch, with limited tracking in some destinations.
- Air or sea freight for bulk orders: quoted individually and scheduled with our freight forwarder.
Transit times are estimates supplied by carriers and are not guaranteed.
4. Shipping costs
Shipping cost depends on weight, volume, destination and service. It is shown on your quote or proforma invoice. For wholesale orders we can ship on your forwarder account on request.
5. Lithium batteries
Some JOREVANO products contain lithium batteries, for example power banks. These are regulated dangerous goods and can only travel by approved air cargo, sea freight or ground services, with the required documentation and labelling. This may affect the service used for your order, the destinations we can serve and the transit time. Please contact us before ordering battery products for remote destinations.
6. Tracking
We email the tracking number and carrier link once your order is dispatched. Tracking may take 24–48 hours to activate.
7. Customs, duties and import taxes
Unless a DDP (delivered duty paid) term is expressly agreed in writing, the buyer is the importer of record and is responsible for import duties, VAT/GST, customs clearance fees and any other destination charges. These charges are not included in our product prices or shipping fees. We provide commercial invoices and the product and battery declarations needed for clearance, but we cannot guarantee customs decisions.
8. Delivery and inspection
Please inspect the parcel on arrival. If the packaging is visibly damaged, note it with the carrier and photograph it before opening. Report shortages, damage or incorrect items within 7 days of delivery so we can investigate.
9. Lost, damaged or delayed shipments
If tracking shows no movement for 10 business days (express) or 30 business days (economy), contact us and we will open a carrier investigation. If a parcel is confirmed lost we will replace it or refund it in accordance with our Refund and Returns Policy.
10. Returns
Shipping of returns is governed by our Refund and Returns Policy.
11. Contact
Email: info@jorevano.com
Phone: +86 139 2373 8481